Raising the Bar on Service Excellence

Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.

© 2013 eBookIt.com (E-bog): 9781456601171

Release date

E-bog: 21. februar 2013