Q&A | How Do You Decide Whether CS or Sales Owns Revenue from Customers?

Today we have another mailbag question, and let me tell you: I love these.

Today's question is one that's come up a lot lately for the portfolio over at Stage 2 Capital -- "How do you decide whether CS or Sales owns revenue from customers?"

Here's what you can expect:

Pros & cons in specializing roles between hunters and farmers

A framework for decision making based on LTV captured in the first sale

Designing the most motivating compensation plan

The concept of Leading Indicator of Retention

Why you need to collaborate with your CFO

So, keep the questions coming. You can drop it to me on LinkedIn. If you're on Spotify, there's a common section.

You can drop it there. You can email us at podcasts@hubspot.com and maybe your question will tackle next.

Grab the 3 Steps to a Perfect Pitch guide here https://clickhubspot.com/pitch

The Science of Scaling is a HubSpot Original Podcast // Learn more about HubSpot for Startups // Produced by Matthew Brown