In this Microsoft Cloud Executive Enablement Series episode, host Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group, is joined by Anu Chawla, Senior Director of Partner Development. The conversation focuses on the impact of AI, particularly generative AI, in the financial services sector. Anu highlights how AI transforms customer experiences, making them more personalized, intimate, and relevant. The discussion touches on the challenges in the banking industry, the importance of responsible AI, and the role of technology in reaching unbanked populations globally.

In This Episode You Will Learn:

• How AI is coming in and driving sustainability • When to avoid making decisions based on inaccurate or biased data • How Generative AI technology is making banking more inclusive

Some Questions We Ask:

• What are you seeing that our partners should think about taking advantage of? • How will you address a customer problem without knowing that customer deeply? • What challenges do you see for our partners as they try to lean into this opportunity?

Resources:

View Anu Chawla on LinkedIn

View Karuana Gatimu on LinkedIn

Watch the full video episode on YouTube

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