My guest on this weeks' podcast is David Hofferberth, Founder and Managing Director of Service Performance Insight. He is the founder and managing director of Service Performance Insight, a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. David has championed solutions for the professional services sector for over twenty years and provided guidance for hundreds of Independent Software Vendors. In addition to that his ongoing work with business and technology media enables his clients to remain informed and in front of the buying public. David regularly consults with Professional Services Organizations and financial institutions around the world and he is also the primary architect of the Professional Services Maturity™ Model, a strategic planning and management framework that's grown into the industry-leading performance improvement tool used by over 6,000 service and project-oriented organizations to chart their course to service excellence. During this interview, you will learn three things: 1) What PSOs should do stay ahead of the game 2) How PSOs should change to not be disrupted 3) And where they should focus their IT investments to maximize impact See acast.com/privacy for privacy and opt-out information. Learn more about your ad choices. Visit megaphone.fm/adchoices