In this week's Premier Skills English Podcast, we visit Rich at his football-themed cafe where he is having a few problems with his staff. They are arguing about who should get the tips. The language focus is on words and phrases we use to resolve conflict and arguments. In this week's task, we want you to think of three tips that can be used by coaches to resolve conflict in the dressing room. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess.

We apologise for the quality of parts of the recording.

Complete the lesson on Premier Skills English > Skills > Listen > Podcasts > English at work: Managing conflict