13: Joey Coleman | How to Ensure Lifelong Loyalty

Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.

"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman

What We Discussed with Joey Coleman:

• Why everyone has customers • -- even if we don't own a business.

• Why the first hundred days of a customer life cycle are the most important • -- and if you can get the experience right within this time frame, you've got a customer for life.

• The eight phases of a customer journey • and how they apply to business and personal relationships.

The experience mindset • -- why it's important and how we can develop it.

• Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times • .

• And much more...

Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course!

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Full show notes and resources can be found here.

Release date

Lydbog: 7. marts 2018