Building Alliances Against a Toxic Work Environment: Using Social Psychology to Foster Support Networks and Collectively Address Workplace ToxicityCiarra Chesterfield
Combating AI-Enhanced Social Engineering Attacks & Spear Phishing: Understanding how AI helps craft more believable, personalized, and contextually aware phishing, vishing, and pretexting scamsCiarra Chesterfield
DEALING WITH PRESSURE TO JOIN OR CONFORM TO GROUP IDEOLOGIES: Maintaining critical thinking when faced with persuasive tactics from groups with strong agendas.Ciarra Chesterfield
Dealing with Chronic Complainers Who Manipulate for Attention: Setting boundaries with individuals who use negativity and complaints to gain sympathy or control.Ciarra Chesterfield
DEALING WITH MANIPULATIVE CUSTOMERS WHO EXPLOIT GUARANTEES: How to set clear policies and handle customers who dishonestly use goodwill systems for personal gain without alienating honest clientele.Ciarra Chesterfield