Patrick Li

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing

capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start

by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better

maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring

data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.

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