Peter Lyle DeHaan

Are you tired of watching your profits get squeezed by rising labor costs, demanding clients, and aggressive competitors? 

The telephone answering service industry is more challenging than ever, leaving many owners and managers feeling overworked and under-rewarded. It’s a daily battle to maintain quality, keep staff motivated, and stay ahead of technology—but it doesn't have to be a losing one. 

Drawing on a lifetime of industry experience, call center expert Peter Lyle DeHaan, PhD, provides a powerful and practical blueprint for success in The Profitable Answering Service.

This comprehensive guide is packed with 65 field-tested strategies for everything from optimizing your billing and slashing employee churn to leveraging AI and building a marketing engine that consistently delivers new clients. 

Each chapter offers clear insights and a "Moving Forward" action plan to help you implement changes immediately. 

This book is more than a collection of tips; it’s a roadmap to sustainable profitability and industry leadership. 

If you're ready to stop putting out fires and start building a smarter, stronger, and more profitable answering service, this is the one resource you can't afford to be without.

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